Returns, exchanges, cancellations, etc.
Cancellation / Return
・As a general rule, we cannot accept any returns from delivered confirmed order.
・We do not accept cancellations, contents changes, or bundling (combining delivery of products with different order numbers together) after the order is confirmed due to the customer's reason.
In case of unavoidable circumstances, we will only accept [Cancel] if you contact us by email within 1 hour after you submit the order.
About returns and exchanges
Please refrain from returning products, unless there is any problem with the quality or delivery, and as if in that case, we will bear the cost.
Please contact us within 7 days after you received the product.
Please contact us immediately if the product is shipped incorrectly or if the product is deteriorated due to an accident during shipment.
We will send you a replacement after investigating the condition during the shipment and we will bear the shipping fee for returned product.
Regarding refunds, we will refund according to the payment method within one week after we received the returned product. In addition, we may refund by transfer to the designated account or registered mail.
About long-term absence after shipment and refusal to receive (rejection)
If you’re absent, please check the "attempted delivery notice" and the email shipping information, and please request redelivery from the delivery company or our shop.
Items that have passed the storage period of the delivery company will be returned to our shop and will be "cancelled".
When the product is "cancelled" after it has been shipped due to a long absence or refusal to receive it, you will be charged the "return cancellation fee" which including the round-trip shipping fee, packing materials, and administrative fees.
* It is also applicable when delivery is unsuccessful due to unknown address, so please make sure your address and room number is correct when ordering.